Pam Klyn: Engineering a Culture of Problem-Solving Whirlpool Corporation

by Jamie Flinchbaugh on 11-09-23

In a compelling exchange, Pam Klyn of Whirlpool draws from her experiences to shed light on the nuances of problem-solving. Her stories, rich with lessons learned from challenges faced and triumphs celebrated, provide a roadmap for those seeking to hone their problem-solving skills. As she explains her methodologies, she speaks of the art of tapping into one’s intuition, revealing how it has often guided her in moments of uncertainty. Building on her thoughts, Jamie Flinchbaugh lends his voice to the conversation, echoing the significance of intuition. He touches upon the role of decision-makers in problem-solving scenarios, emphasizing the importance of knowing when to take the reins and when to trust others with responsibilities. The dialogue then shifts to a topic many grapple with – the balance between making swift decisions and ensuring thoroughness. Pam elaborates on her strategies, providing invaluable insights into how she navigates this balancing act. Jamie, resonating with her views underscoring the essence of timing in decision-making. As the conversation progresses, they explore the realm of coaching. Pam, with her twenty plus years of experience, shares her approach to evaluating those she mentors. Her emphasis on understanding their skills, capabilities, and mindset underscores her deep commitment to nurturing talent. Woven through their dialogue is a recurrent theme of behaviors and culture. Pam and Jamie, in their own unique ways, highlight how the culture of an organization and the behaviors it promotes can significantly influence problem-solving approaches. Their shared wisdom provides listeners with unique insights, making this conversation a must-listen for anyone keen on mastering the art of problem-solving. For further insights into Pam’s professional journey and achievements, here’s a brief overview: Pamela Klyn was named Executive Vice President, Corporate Relations and Sustainability for Whirlpool Corporation, on January 1, 2022. During her time with the company, Pam has held advancing roles in engineering, product development, global innovation, and marketing. From 2013 to 2015, she lived in Italy and served as the Vice President of Products & Brands for Whirlpool EMEA. Klyn was hired into the company’s Technical Excellence Program in 1993 after graduating from Michigan Technological University with a bachelor’s degree in mechanical engineering. She earned a master’s degree in mechanical engineering from the University of Michigan in 1995 and has an Executive MBA from Bowling Green State University. Klyn is currently a Board member for the Boys & Girls Clubs of Benton Harbor and a Trustee for the Whirlpool Foundation. She serves on the Michigan Technological University External Advisory Board for the Dean of Engineering, as a Board member for the American Association of Home Appliances and on the Board of Directors for Patrick Industries. Pam and her husband Steve live in Southwest Michigan. She has two stepchildren, Parker and Cara. They enjoy family trips and spending time on Lake Michigan. For more detailed information, you can visit Whirlpool’s official website or connect with her directly on LinkedIn

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